All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on orders over .
Shipping confirmation and order tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. Tracking information may take 24 to 48 hours to update after the initial notification.
Customs, duties, and taxes
Kookoo's Market is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kookoo's Market is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Questions?
If you have any questions about your order or shipment, please contact us at customerservice@kookoosmarket.com. We are happy to help.
